Is the truck driver responsible for unloading the crate?

No, freight truck companies do not require their drivers to unload shipments if you have not requested the lift-gate service.

Please also remember:

  • Your delivery address must be capable of accepting a freight truck.
  • Someone will need to be present to sign for the delivery.
  • The driver will move your order to the rear of the truck. You will have to unload from there (if lift-gate is not requested).
  • Any charges for re-delivery or refusal of the shipment will be your responsibility.



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